Returns or Exchanges
If you need to return items for whatever reason, simply post them back unworn, in the original packaging within 14 days of purchase. All items must be unworn and have the original labels still attached. Knickers, briefs, thongs and swimwear must be tried on over your own underwear. The goods must be returned in the condition in which they were dispatched, we reserve the right to refuse refunds on items that have obviously been worn or tampered with in any way. We will then gladly refund as required.
Please note that return postage is done at the purchasers' own expense and that the original postage and packaging charge is not refundable unless in the unlikely event the goods you are returning are defective. KK Lingerie will bear the cost of postage for an exchange once per customer. Subsequent exchanges will be charged at our standard delivery charge.
KK Lingerie is not responsible for returned goods until such time as they have been received by us.
Please return packages including the returns slip with your name, KK number and reason for your return. Any unidentified packages will be returned to sender.
Refunds from other currencies (not UK £) will be given at the exchange rate at the time of receipt of the goods.
Any refund will be credited back to the card used of the original order.
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order and obtain a full refund. All order cancellations must be sent in writing, either to [email protected] or to the postal address shown below within 7 days, quoting your name, address and order number. Once the order has been cancelled all goods should immediately be sent to the address below in their original condition and packaging. Please note when returning an item to us, you are responsible for the item until it reaches us. We recommend that you choose a postage method, which insures you for the value of the goods.
Thanks very much
61 Exley Road